Design meets world

With the profusion of digital user interfaces reaching deeper into everyday life, the joined-up view of end-to-end service design, including non-digital touchpoints, is more valuable now than ever before. How are users moving between web and mobile, and how can designers create smooth transitions across the two? How does the infrastructure of the city enhance and constrain the services to which its people have access? And how can users and stakeholders be engaged in the creation of services across such a broad canvas?

Service Design Thinks is free and open to everyone. This is a great chance to learn, debate and gather together afterwards at the pub to explore thoughts further.

Venue: Old Broadcasting House, kindly provided by NTI Leeds (@ntileeds)

Doors will open at 6pm, talks from 6:30pm.

Speakers:

Andrew Swartz, Research Director, ExperienceLab
Mobile service design: apps vs. mobile sites?

Andrew will present new data about how people use mobile apps vs mobile sites, and how service designers can create a smooth experience on mobile devices when users themselves are confused about what they want out of the different options.

Service design seeks to make sure that online and offline experiences work well together. It’s a tricky business. And getting trickier. The online experience has become increasingly fractured between large screens and small; keyboard and touch; and desktop and mobile.

ExperienceLab has recently been focusing a number of research projects on the mobile part of this, which is itself fractured between apps and browser-based sites, which themselves come in many flavours. Andrew will share findings concerning how users view the different options. And he’ll offer advice about what designers can do to smooth the way for the people who use their services is this complex mobile world.

Martin Waite - Senior UX Designer, Technophobia
User centred colloborative design

What tools, techniques, processes and games can designers use with clients and end users in order to help create great design solutions and user experiences?

Martin Waite of Sheffield-based Technophobia will share a range of good practices and examples from his work at the forefront of the web, creating enterprise level applications and dynamic sites that solve real world problems and deliver better results through superior user experience.

Techophobia is part of the Capita Group and its clients include The Co-operative Bank, Alfa Romeo, The Technology Strategy Board, Pizza Express, South Yorkshire Police, Planning Portal, RBS Insurance, Welcome to Yorkshire.

Matt Edgar, Service Design and Innovation
Beating the bounds of digital design

Matt Edgar will present findings from the Leeds Walkshop,  produced by Service Design Leeds as part of the Leeds Digital Festival.

He'll explain why 20 or so folk braved a wet and windy November evening to explore Leeds city centre. And he'll urge everyone to get out more, and look critically at the real world contexts in which digital services are delivered.

A co-organiser of Service Design Leeds, Matt works in product development and innovation. His past roles include Head of Design and Usability for Orange UK and Head of Products for Mobile Multimedia in Orange Group. He is currently working on the next generation of mobile interaction using near-field communications (NFC).

When: Tuesday 31 January 2012 | doors open at 6pm, talks start at 6:30pm

Venue: Old Broadcasting House, kindly provided by NTI Leeds (@ntileeds)

Tickets: Entry will be FREE, but you must have a ticket.

Book now and see you there!